Chapter 2 – The Intellectual Capital Model

• What’s In a Name? – Defining the Terms
• Frames of Reference – The IC Model and the Three Circles
• Value Creation – The Coming of the Pyramids
• Skandia Navigator and the Human Focus
• The Core Competency Principle and Value Creation
• The IC Model, Core Competencies Model, and Management
• Learning from IBM, 3M, Xerox, Apple, Lucent and Intel
• Recognition – The First Step in Managing IC
• Measuring Intellectual Capital
• IC Measurement Systems – What they Have in Common
• IC Measurement – An Overview
• The Balanced Scorecard
• Financial Perspective
• Customer Perspective
• Internal Business Process (IBP) Perspective
• Is It Only a Control Panel of Measures?
• The Intangible Asset Monitor – IC Measurement is Not a Science But A Language
• External Structure
• Internal Structure
• Competency
• Talking IC?
• IC Measurement Is Still A Big Experiment
• The Navigator – Do Not Plan, Navigate
• The Value of IC Measurement Systems – Where Does All This Leave Us