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- Nermien Al-Ali
- Research Professor
- Franklin Pierce Law
Center
- Professional Development Meeting - Boston Chap. Special Libraries
Association 2002
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- What is KM?
- KM and intellectual capital management – KM: the first stage in a
comprehensive intellectual capital management model
- What is organizational knowledge?
- KM and IP
- KM Main processes
- KM Implementation Framework
- KM strategies & IT
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- Goal – to manage the knowledge resources of an organization to create
value
- Important – to distinguish between knowledge resources and other forms
of intellectual capital
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- All IC is knowledge based in the abstract sense but each form plays
different role in business process
- Intellectual capital includes all business intellectual resources &
assets including
- skills, brainpower & competence (human capital),
- networks with partners & relations with customers (customer
capital),
- business processes, databases, manuals (structural capital)
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- The Comprehensive intellectual capital management model – classification:
- Knowledge resources = raw resources that support production, other
processes, and decision making – hence create value
- Innovation resources = processes, networks, and relations used to
extract value from knowledge resources
- Intellectual properties = rights to protect a competitive territory
used to maximize value capitalized from commercializing IC
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- Sources
- Human: brainpower, skills, experience
- Data: information, patterns, insights
- Organization: routines, practices, culture
- Knowledge Relationships
- Knowledge and information
- Individual/organizational: Tacit/explicit
- Knowledge is to know – inseparable from the knower
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- Knowledge and Information
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- Codification – codify explicit knowledge resources
- Personalization – externalize & apply tacit knowledge
- Best practices – use & reuse knowledge efficiently
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- Strategy - emphasis on codifying explicit resources where business
performance depends on effectively mining the data for insight to guide
innovation and decision making
- IT emphasis – knowledge centers managed by subject-matter experts –
provide knowledge required for KW to perform their job – learning
- curve
- Enablers – retrieval, search, visualization tools
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- Strategy - emphasis on externalization & application of tacit
knowledge where business performance depends on innovating new solutions
to tackle unique problems
- IT emphasis – expert directories, communication
- Enablers – strong K-sharing culture, CoPs creation & support tools
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- Strategy- emphasis on efficient use of organizational knowledge to
support key business processes where business performance depends on
perfection & replication of work practices
- IT emphasis – best practices database, reporting of results to central
unit
- Enablers – Best practices identification, replication & support
tools
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- IAM teams function like CoPs with one strategic focus – developing and
commercializing a part of the patent portfolio
- KM supports key business processes by addressing knowledge needs
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- Devise KM strategy before:
- Embarking on KM program
- Designing/changing IT architecture
- Building Knowledge Base
- Acquiring s/ware or tools
- KM Strategy should:
- Address business knowledge needs
- Support key business processes
- Adopt one predominant business focus – i.e. mine data, create new
knowledge, use existing knowledge efficiently
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Notes
