Chapter 5 – The Knowledge Management Stage and Organizational IQ

• Organizational Memory Loss and Brain Drain
• What is Knowledge – Knowledge Is To Know!
• The Information/Knowledge Interface – Two Sides of a Coin or Two Levels of Consciousness
• The Individual/Organizational Knowledge Interface – One for All and All for One
• Knowledge Management – A Means to an End
• Strategizing Knowledge Management: Vision and The Role of Leadership
• Knowledge Audit and Gap Analysis
• Knowledge Strategies
• Operationalizing Knowledge Management
• Augmenting the Organizational Structure – Communities of Practiced and the Freedom to Associate
• Culture, Job Design and Recruitment Policy
• Job Design and Awards – Its All Part of the Job
• Culture and Recruitment Policy
• The Knowledge Base and IT Architecture
• Content Management and the Knowledge Base
• IT and Other Enablers
• Non-Technological Enablers
• Storytelling or Anecdote Management – An Ancient Art Revived
• Conclusion