Chapter 11 – Implementing Knowledge Management Under the CICM Model

• Background
• Management Objectives
• Processes
• Step-by-Step Guide
• Process 1: Formulation of Knowledge-Based (or IC) Vision
• Process 2: Cultural Audit and Transformation
• Process 3: Knowledge Audits
• Process 4: Strategizing Knowledge Management
• Process 5: Communities of Practice
• Process 6: Best Practices
• Process 7: The Knowledge Base and IT Architecture